Refund Policy

SpiRestro subscriptions are billed in advance. We want you to be confident in your investment, so we offer a fair refund window for new subscriptions and handle exceptional cases with care. This policy applies to all subscription plans purchased through our platform via Razorpay.

If you are not satisfied with SpiRestro within 7 days of your first subscription payment, you are eligible for a full refund — no questions asked.

• Applies to first-time subscribers only
• Must be requested within 7 calendar days of the initial charge
• Refund is processed to the original payment method within 5–7 business days
• After your refund, your account will be deactivated

• Requests made after the 7-day trial window has passed
• Renewal charges for monthly or annual plans already in progress
• Partial-month refunds when you cancel mid-cycle (access continues until period end)
• Add-on features or one-time setup fees
• Accounts suspended for violation of our Terms of Service

Upgrades: When you upgrade to a higher plan mid-cycle, you are charged only the prorated difference for the remaining days in the current period.

Downgrades: Downgrades take effect at the start of the next billing cycle. No refund is issued for the difference in the current period.

Annual subscriptions are discounted plans paid upfront for 12 months. If you cancel an annual plan after the 7-day window, no refund is issued, but you retain access to all features for the remainder of the annual term. We recommend downgrading to a monthly plan before deciding if SpiRestro is right for you long-term.

If SpiRestro experiences a verified platform outage lasting more than 24 consecutive hours within a billing period, you may be eligible for a prorated service credit applied to your next invoice. Credits are not transferable and carry no cash value. Contact support with the relevant dates and we will review the incident.

To request a refund:

1. Email billing@spirehubs.com with subject line "Refund Request — [your registered email]"
2. Include your account email, subscription plan, and payment date
3. Our team will respond within 2 business days
4. Approved refunds are credited to your Razorpay-linked payment method within 5–7 business days

If you believe a charge was made in error, contact us before raising a dispute with your bank or Razorpay. Most billing concerns are resolved within 48 hours. Chargebacks filed without prior contact may result in account suspension while the dispute is reviewed.